ROOTS&VINES

SHIPPING 

Delivery Service Mainland UK Highlands & Islands. Delivery lead times are based on Tuesday to Friday. Deliveries cannot be made on Saturdays, Sundays and Mondays, or Tuesdays following a bank holiday.

Please note all our orders are dispatched two days prior to the selected delivery date in the expectation that the courier fulfils the delivery on the following day. Please be aware that although we make every effort to get your order delivered on the selected preferred date, delivery dates cannot be guaranteed. we would suggest setting your delivery date as early as possible to avoid any orders arriving late. We regret that we cannot send orders to the Isles of Scilly, Channel Islands, Isle of Wight or Isle of Man.

How quickly will my order be dispatched?

All orders received before 2pm Monday to Friday (excluding Bank Holidays) will be dispatched the same day unless a nominated delivery date has been chosen. Any orders placed after 2pm on Friday or over the weekend or on a bank holiday will be dispatched on the next available working day. We do not ship over weekends.

Please note that all orders are packed and dispatched the day prior to the delivery date on the expectation of next day delivery however, delivery dates cannot be guaranteed. If you are ordering this as a gift for a special occasion we would strongly advise that you set your delivery date a day ahead of the required date to ensure delivery on time.

Can i send an order to multiple addresses?

YES but the address details that you add into the delivery address fields are passed down to our label system and is where the order will be delivered. To send hampers to multiple addresses, an order will have to be placed for each individual recipient.

How will my order be sent?

All our orders are dispatched using a fully tracked 48hr service.

Although we cannot specify a time window the courier will send an estimated window for your delivery once they are en route.

If you are unable for any reason to make your delivery time, you can arrange with the courier to change delivery dates, deliver to a trusted neighbour, leave the parcel in a specified safe place (at your risk), change the delivery destination, or upgrade your delivery to a times or weekend service.

Does someone need to be present to accept delivery?

As many of the items are perishable our default instruction to couriers is to leave the parcel in a safe place if no one is available. If you wish to specify any delivery instructions you can do so in the Courier/Delivery Notes box at checkout, any instruction you add to this box will override our default instructions. Please note that if instructions are specified and these are adhered to by the courier, the parcel will be considered as delivered 'as per instructions' safely and any responsibility for damage or loss as a result rests with the buyer.

If you have made arrangements to leave the delivery in a safe place, please be mindful of the impact this will have on any chilled goods included in the hamper.

Packaging

Our standard carton packaging is a double walled box, unbranded for in case the item is a surprise.

Our gift boxes are beautifully presented, premium quality rigid card boxes with clear acetate wrap and bow .

Our wicker hampers add a real touch of class and are of the finest quality with leather closure straps.

The contents of our hampers are carefully packed and where necessary, protectively wrapped to minimise the possibility of breakages during transit. These are placed on a cushion of attractive coloured straw for presentation. All wicker hampers and gift boxes are sent inside a thick protective double walled outer to ensure it arrives in pristine condition.

What is the shelf life on hampers?

That depends on the hamper you are buying and the nature of the products inside. Many of our hampers have a long shelf life of 6 months+ however, hampers containing bakery and dairy products are highly perishable and need to be refrigerated as soon as received.

Typically all highly perishable products will have 1-2 weeks shelf life and as a minimum indicator these products should be delivered with a minimum of 7 days left on any use by date.

Please consider these shelf life times when choosing your delivery date. We cannot accept returns or offer refunds on any perishable products which were delivered but for use some time later.

Getting in contact with us

If you have any queries regarding your order, please feel free to contact us on 01822 616818 or email us on info@rootsandvines.co.uk